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Remote printing output is mirrored

There are multiple ways to resolve this problem, depending on your configuration.

Tip:
  • Watch the video tutorial of troubleshooting remote printing issues here.
  • Not sure what the difference is between local and remote printing? See this video.

Turn on Force Bitmap Printing

Before you begin:
  1. Access the host preferences:
    • From the remote host computer, open the LogMeIn Control Panel and follow this path: Options > Preferences > AdvancedTo open the LogMeIn Control Panel, open your computer's toolbar at the bottom of your screen and select the LogMeIn icon. Then select LogMeIn Control Panel
    • From a client device (such as the logmein.com website, or the desktop client app), connect to the remote host's Main Menu and follow this path: Preferences > Advanced
  2. Under Remote Printing, select Force Bitmap Printing.
  3. Select OK or Apply.

    Result: Your settings are applied immediately to the host.

  4. Print the file again.

    Result: When bitmap printing is activated, all material printed using remote printing will be 'printed' locally to a bitmap which is then sent to the remote printer. Bitmap printing is slow, but reliable.

Turn off display acceleration

  1. On the client computer, go to Options > Preferences > General.
  2. Clear the Use display accelerator option.

    Result: Print the file again.

Change your remote control method to Java

  1. From a client computer, connect to the host Main Menu.
  2. Select the arrow next to Show Detailed Mode (or "classic view") in the top left corner of the menu.
  3. Select the icon to the left of the Remote Control option.
  4. Select Java.

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