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Remote printing output is blank

There are multiple ways to resolve this problem, depending on your configuration.

Change the printer resolution

This procedure may vary depending on your operating system.

  1. On the host, print as you normally would during regular use.
  2. Make sure the client printer is selected in the Print dialog box: [Printer Name] via LogMeIn[Printer Name] via RemotelyAnywhere.
  3. In the Print dialog box, select Preferences.
  4. In the Printing Preferences dialog box, select Advanced.
  5. Change the Resolution to a value less than 1200 dpi.
  6. Save your changes and print again.

Enable Force Bitmap Printing

  1. Access the host preferences:
    • From the remote host computer, open the LogMeIn Control Panel and follow this path: Options > Preferences > AdvancedTo open the LogMeIn Control Panel, open your computer's toolbar at the bottom of your screen and select the LogMeIn icon. Then select LogMeIn Control Panel
    • From a client device (such as the logmein.com website, or the desktop client app), connect to the remote host's Main Menu and follow this path: Preferences > Advanced
  2. Under Remote Printing, select Force Bitmap Printing.
  3. Select OK or Apply.

    Result: Your settings are applied immediately to the host.

  4. Print the file again.

    Result: When bitmap printing is activated, all material printed using remote printing will be 'printed' locally to a bitmap which is then sent to the remote printer. Bitmap printing is slow, but reliable.

What to do next:

Still not working? Go to Options > Preferences > General and clear the Use display accelerator option. Print the file again.

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