For pricing information, go to https://www.logmein.com/pro.

You can have up to four cards, two bank accounts, and two connected payment methods.

Auto-renewal is automatically activated, so you don't need to take any action when it's time to pay a bill. As long as you have a valid credit card on file, you don't need to worry about anything.

1. Confirm your billing details for accuracy. Ensure your name and address match those associated with your credit card.
2. Contact your credit card issuer to check for any issues with your account.
   Tip: Some examples could be that your credit limit has been reached or the card issuer is blocking the transaction.
3. Try a different credit card, ideally from a different issuer if possible.
4. For EU and UK customers, your transaction may need to be authenticated to be compliant with the SCA/PSD2, please take these steps to enable SCA:
   1. Reenter your existing credit card data OR enter a new credit card on the payment page.
   2. Follow the issuer prompts for any required authentication.
5. If you have received an error that you have reached the maximum number of attempts in a 24 hour period, please wait 24 hours before reattempting.
6. If you have tried all of the previous steps, please select the Contact support option in this article for further assistance.

Your account will be charged when you first subscribe. If a trial period applies, charges begin after the trial ends. Your subscription automatically renews at the end of each billing period, which is what we call auto-renewal. If you upgrade during a billing period, we will apply any remaining credit from your current plan to your new subscription cost.

• If this is your first transaction, you can expect to be billed on the date of purchase or at the end of your trial period. You can find the date of original purchase on the Billing > Invoices page in GoTo Admin.
• If this is a recurring service invoice, you can expect to be auto-renewed at the end of your billing period. You can find your billing term on your invoices on the Billing > Invoices page in GoTo Admin. Auto-renewal can be turned off by contacting support.

You will need to pay for your subscription to restore service. You can login to your account to issue payment. Please note that you will need to login as Master Account Holder in order to make your payment and restore service. If you are logged in as Master Account Holder and do not see the option, please contact our Customer Care Team.

Our Terms and Conditions (view section 2.4) state that you can only dispute an invoice 15 days from the day it was issued. Unfortunately, our billing representatives will not be able to issue any credits.

You are taxed on the overall subtotal of your invoice. We are required to collect any tax required by local laws, such as VAT (Value Added Tax) for all European Union countries and from all customers with UK billing addresses. Many U.S. states require sales tax as well.