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Add users to your LogMeIn Pro account

Invite others to access computers in your account.

Watch this video on inviting users:

Any LogMeIn Pro account holder (subscriber) can add users to their account.
Important: When users are removed from Active Directory, they are not removed from LogMeIn Pro.
  1. Go to LogMeIn.com.
  2. On the left menu, select Users > Manage.

    Result: The Users page is displayed.

  3. Select Invite.

    Result: The Invite users to access your computers page is displayed.

  4. Enter the Email address of each user you want to invite.
    The address will be used to log in at LogMeIn.com.
    Tip: Anyone with an email address can be added as a user. An account is not required in advance.
  5. Select Send Invitation.
    You can view the invitation email by selecting Preview Invitation Email.

Results: The invited users are sent an invitation email. They must open the invitation and select the invitation link. Any invitee who is not yet a user will be prompted to create an account. Any invitee who is already a user will have a new profile added to his existing account: User of [your "Company Name"].

What to do next:

Are you looking to remove users from your account?

On the Users > Manage page, select the users you want to delete and select Delete Users at the top of the page.

Deleted users won't be able to access computers under your account, but they will still be able to access computers under their own accounts. In other words, you can't and won't delete their LogMeIn Pro accounts.

Frequently Asked Questions

Can I make another user the master account holder of my account?
No. To change the master account holder, you must contact us by selecting Customer Support on this page.
Why can't my User see any of the computers I have assigned to them?

Your users may complain that they can't see the correct computers in your account.

This happens when they are using their own Account Holder profile rather than the User profile that gives them access to your account.

Ask your user to log in to their account and select the proper user profile from menu in the top-right of LogMeIn Pro. Their user profile should be similar to this:

User of [your "Company Name"]

Can I withdraw an invitation?
Yes. In LogMeIn Pro, on the Users page, select the Delete icon next to t he user you no longer want to invite.
Can I upgrade my subscription to have more users?
You don't need to purchase another subscription to invite more users to your account. You only need to upgrade your subscription to manage more computers under your account.

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