How do I manage my users in GoTo Admin?
View and manage all of your users in one place along with their product licenses.
Before you begin: You must be assigned an Admin or Super admin
role to perform this task. If changing a user's role to "Admin" you must be assigned the Super admin role.
- Sign in to GoTo Admin.
- From
People > Users, can view a list of all your users and various details about each user. - Optional: Choose your viewing preferences:
Viewing preference How-to Customize the table settings Select 
to customize the table settings in this overview.Filter the list Select 
to narrow down the list by product, role, or status.Sort the list Select a column header. - Choose what you want to do:
Option How-to Add a new user Select 
Add user to add a new user to your account.Manage a user's settings Select a specific user to view more details, licenses, and manage their settings. Tip: If you drill down to a specific user, you can use the breadcrumb on the top-left to go back to the main list or use the arrows to navigate each user's detail page.Add a product license to a user - Hover over the user and select the
on the right. - Select Add products from the drop-down list.
- Choose the product license(s) you want to add to the user and then select Add products.
Remove a license from a user - Hover over the user and select the on the right.
- Select Remove products from the drop-down list.
- Choose the product license(s) you want to remove from the user and then select Remove products.
Add a user to a user group(s) - Hover over the user and select the on the right.
- Select Add to user groups from the drop-down list.
- Choose the user group(s) you want to add to the user and then select Add to user groups.
Remove user from user group(s) - Hover over the user and select the on the right.
- Select Remove from user groups from the drop-down list.
- Choose the user group(s) you want to remove from the user and then select Remove from user groups.
Change a user's role - Hover over the user and select the on the right.
- Select Change role from the drop-down list.
- Choose the role/permissions for the user and then select Save.
Suspend a user - Hover over the user and select the on the right.
- Select Suspend from the drop-down list.
- Select Suspend.
Delete a user - Hover over the user and select the on the right.
- Select Delete from the drop-down list.
- Select Delete.
Apply bulk changes for users - Select the top checkbox next to the Name field to select all users or individual checkboxes next to specific users
- Select
to add to user groups, 
to delete users, or to manage products, change settings and roles, resend invitations, or suspend users.
Important: Unless you uncheck Send product change notification email before you save changes made to users, they will be notified of your actions.Download a list of users - Select the top checkbox next to the Name field to select all users or individual checkboxes next to specific users.
- Select
to download your user list to an excel or html file.
- Hover over the user and select the
Article last updated: 10 January, 2024
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