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Safety feature for disabling restrictions for Android

In LogMeIn Resolve MDM there is a safety feature for disabling restrictions deployed to Android device.

It is possible to get the device to a deactivated state by deploying restrictions with certain combinations. For example, a configuration that blocks both cellular data and Wi-Fi usage stops all data traffic. In this case, the Miradore client on a device will no longer be able to contact the LogMeIn Resolve MDM server and the configurations can't be removed through LogMeIn Resolve MDM.

If such a configuration is deployed to Android device, you can remove the configuration manually.

  1. In LogMeIn Resolve MDM, go to Management > Devices and open the device page. On the Main tab of the device page, there is a table named Miradore client under which there is a device-specific security code displayed.
    Note: Sometimes there is a need to disable restrictions from devices that are already removed from active use. In this case, the security code is found on the device page in Company > Retired devices.
  2. You can use this security code to disable the configuration by opening Miradore client on the device, then going to settings and selecting Disable restrictions. The client will prompt for a security code.

    Please note that sometimes there is a need to disable restrictions from devices that are already removed from active use. In this case, the security code is found on the device page in Company > Retired devices.


    Disabling restrictions on the device.
    The layout of the screen may look different in the product.
  3. After entering the code, all active restrictions will be removed.
    Note: The default restrictions won't be removed. The removed restriction profile(s) must be manually redeployed to the device if necessary. This may vary by the Android version.
Related Articles:
  • Adding private Managed Google Play applications
  • Installing Managed Google Play applications
  • Reset device passcode remotely
Article last updated: 21 January, 2025

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