Clear the print queue on the remote host if a document is stuck

On a Windows PC, clear the print spooler to clean out your queue. You may have to perform these steps both on the host and your client computers.

Important: You must have administrator rights on the host computer to clear the print queue.

Watch the following video on clearing the print spool:

On the remote host, open the Run window by pressing the Windows logo key + R.
In the Run window, type services.msc The Services window is displayed.
Scroll down to Print Spooler.
Right-click Print Spooler and select Stop.
Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in the folder.
In the Services window, restart the Print Spooler service by selecting Start in the left pane when Print Spooler is highlighted.

What to do next:

The print spooler queue is now cleared. Print the file again.

Note: If the above solution does not resolve your issue, you can try reinstalling the LogMeIn printer driver as follows:

Article last updated: 28 January, 2025