Troubleshooting display issues
Follow these instructions to help resolve problems experienced while viewing video or while using DOS-based or graphic-intense applications during remote control. Typical problems include display black-out, host computer restart when initiating remote control, or loss of Windows Aero functionality after remote control.
Available on Windows hosts only.
If the solutions below did not help, see the related articles.
Workaround 1: Turn off the display accelerator
Workaround 2: Check your screen recording location
If Workaround 1 does not resolve the problem, try this:
Workaround 3: Change the color quality of the remote control session

Monitor display is upside down or flipped
This can occur due to a glitch with a monitor driver, or some other display conflict.
How to change display layout in Windows?
If the hotkeys above don't work, you can still change your screen's layout in Windows settings.
- Press the Windows key on your keyboard and type "display", then press Enter.
The
menu opens. - Under Display orientation, select Landscape.
- Select Keep changes.
Video doesn't play after installing LogMeIn
Upon installation, LogMeIn will install a video codec that is used to convert the recording logs from a remote session.
There are some rare occasions when this codec interferes with another codec in Windows. In this case, it can be easily removed using the following method:
- Go to Start, then Run, and type cmd and hit Enter.
- Type cd c:\ [hit enter]
- Type cd c:program files [hit enter]
- Type cd c:logmein\x86 [hit enter] cd c:logmein\x86 [hit enter]
- Once there, please type regsvr32 /u racodec.ax
This will uninstall LogMeIn Central's codec. After rebooting your computer, you should be able to play videos without issue.