Choose how the pointer behaves on the host computer's screen.

1. During remote control, tap the Gear (Settings) icon at the bottom of your screen.
   

   Result: The Settings page is displayed.

2. Tap Scroll Mode to choose how you want the mouse to move on the host computer:
   • Choose Screen moves if you want the remote desktop to move "underneath" the pointer, which remains stationary in the center of the touchscreen.
   • Choose Mouse moves if you want the pointer to move as you drag, similar to a laptop touchpad.
   • On an iPad and Android tablets and devices running Honeycomb, you can also choose Direct, which allows you to tap directly on the remote screen. You can simply tap a button on the host screen without first having to move the pointer to the button.
3. Save your settings.

Use the onscreen keyboard to enter text, commands, and other information directly to the host computer.

• On the main remote control screen, tap the Keyboard icon.
  
  Tip: On devices supporting three-finger swipe, make a three-finger swipe up/down to show/hide the keyboard.

  Result: The onscreen keyboard is displayed.

• Tap the screen where you want to begin typing.
• The lower keyboard is the standard keyboard for your device.
  • Tap ABC and 123 to switch between letters and numbers.
  • While using numbers, tap #+= and 123 or ALT to switch between special characters (including punctuation marks) and numbers.
  • On iOS, tap the Globe to access international keyboards.
  • On Android, tap and hold the ABC or 123 button and select Input method to access international keyboards. Refer to device documentation for further information regarding international keyboards.
  Important: Characters will not be displayed if your selected international keyboard has a character set that the host computer does not support.
• The upper keyboard is unique to the host app.
  
  
  iOS upper keyboard

  
  
  Android upper keyboard
  • Shift is "sticky" and will remain "on" when tapped to allow you to enter key combinations and to act as the Caps Lock key.
    
  • Ctrl and Alt are both "sticky" and will remain "on" when tapped to allow you to enter key combinations.
  • The Win key acts as the Windows logo key. Use it to open the Windows Start menu. It is "sticky" to allow for key combinations and shortcuts.
    
  • The Menu key acts as the Application key. Use it to open context menus in Windows applications. It is "sticky" to allow for key combinations and shortcuts.
    
  • The Extra keys icon brings up various special keys.

    

    You may have to swipe left and right to access all available special keys.

    Function keys: F1 - F12

    Special keys: Esc (Escape), Caps (Caps lock), PrtScr (Print Screen), Ins (Insert), Del (Delete), Scroll (Scroll Lock), Home, End, Pause, PgUp (Page Up), PgDn (Page Down)

    Direction keys: Tab and arrows (up, down, left, right)

• To turn off the keyboard, tap Hide or X.

To select text on the host computer (the computer you are controlling), you must double-tap, hold, and then drag.

1. At the beginning of the text you want to select, double tap and hold (iOS) or tap and hold (Android), then drag to select the text.

   Result: You must position the mouse correctly. On iOS, the magnifying glass is not displayed to help set the insertion point.

2. Lift your finger when your selection is complete.
3. To copy, do a two-finger tap to simulate a right-click and bring up the context menu.

You can only change this setting during an active remote session with a host computer that uses multiple monitors.

1. During remote control, tap the Gear (Settings) icon at the bottom of your screen.
   

   Result: The Settings page is displayed.

2. Tap Monitor.

   Result: A list of available monitors is displayed.

3. Make a selection:
   • To view a specific monitor, tap the monitor you want to view
   • To show all monitors simultaneously, tap All Monitors
   Note: This is also where you can turn off the Shake Swaps Screen behavior.
4. Save your settings.

Adjust the color quality of the remote screen to optimize performance by changing the amount of information transferred during remote control.

1. During remote control, tap the Gear (Settings) icon at the bottom of your screen.
   

   Result: The Settings page is displayed.

2. Tap Color Quality.
   • For better image quality, select Low quality or Medium quality.
   • For best image quality and performance, select HD quality.
     Remember: A former Plus or Premier subscription, or a current Base module subscription is required to use this feature.
     Tip: HD quality provides the least amount of latency and the smoothest transition with an automatically adjusting resolution.
   • We recommend using Auto.
3. Save your settings.

Change the display resolution of the host computer to improve your remote control experience.

1. During remote control, tap the Gear (Settings) icon at the bottom of your screen.
   

   Result: The Settings page is displayed.

2. Tap Resolution.

   Result: The list of available screen resolution settings is displayed.

3. Tap the preferred screen resolution.
4. Tap the arrow at the top to return to remote control.

   Result: This setting is applied instantly to the host computer.

You can select your network connection type to maximize remote control performance.

1. During remote control, tap the Gear (Settings) icon at the bottom of your screen.
   

   Result: The Settings page is displayed.

2. Tap Network Speed.
   • Select Slow to optimize your connection on lower speed connections.
   • Select Fast to fully exploit high bandwidth connections.
   • Select Auto to allow the host to set this connection automatically according to the kind of connection it detects.
3. Save your settings.

When connected to a Windows PC, use the Key Combinations icon to access the Ctrl-Alt-Del key combination.

• On the main remote control screen (not the onscreen keyboard), tap the Key Combinations icon.
  

  Result: The Ctrl-Alt-Del command is sent to the host computer.

With remote sound, you can use your device to listen to sounds on your phone or tablet that are being played on the host computer.