Working with RMM reports in LogMeIn Resolve

A Remote Monitoring and Management (RMM) report provides an overview of the alerts that your devices triggered.

To view the RMM report, in the Console, go to the Reporting page and select Get RMM report. Every report is displayed in a separate widget:

Alert overview: Displays the number of alerts by priority from Low to Urgent.
Active package: Lists the alert packages that were active during the selected reporting period.
Active alerts: Displays the number of active and acknowledged alerts on your devices.
Alert list: Lists all alerts in your organization. Use the column headers to sort your alerts.

Change the layout of your reports

You can drag and drop the widgets to reorganize your report. Use the icon in the top right to move the widget.

You can return to the default view any time by selecting the hamburger icon and then Reset layout in the top-right corner.

Switch between graph view and list view

Every executive report, or widget has two views:

List view helps those "accountant-type" executives, who like reading numbers as line items. This view includes the nitty-gritty details of a report area.
Graph view provides a nice colored bar or pie chart to dazzle the executives at an even higher level in your organization. This view provides a high-level overview of the report area.

Whichever your preference is, you can switch between these views by selecting the chart icon at the bottom of a widget. You can change the view of each report separately.

Filter reports by date

To view a report for a specific date range, select the start and end dates from the calendar at the top of the page.

The report is refreshed automatically.

Download or print a report

You can download any report in multiple formats by selecting the download icon at the bottom of a widget. By default, a report is downloaded in CSV format and regardless of your selected view, it contains your report as line items.

To download a report in a different format, select the down arrow in the bottom right of a widget and then select a report format:

xlsx: Downloads the report in Microsoft Excel format.
png: Downloads the report as an image file. This option is only available when your widget is in graph view.

You can also export your whole report as a single page PDF, which includes the current view of your report. Select Export PDF in the top-right corner and then choose a destination for your report:

Select Save as PDF to download your report to your device as a PDF file.
Select a local or network printer to print your report.

Tip: Before you download or print a report, make sure it is displayed properly on a page. Select More settings to make changes to the layout of your report.

Frequently Asked Questions

Will there be other RMM features added to the RMM reports?: Yes. Remote execution and patch management reports are also planned to be added in an upcoming release.

Article last updated: 31 March, 2025