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Troubleshooting Microsoft Teams integration with your LogMeIn Resolve account

This article provides useful links to resolve Microsoft Teams integration related issues.

Confirm if you followed the proper integration process
Setting up ticketing in Teams – Add LogMeIn Resolve to Microsoft Teams for all users
Still having issues?
  • Create a helpdesk service first
  • Set up channeling between Microsoft Teams and LogMeIn Resolve and make sure to “link your channel”
Related Articles:
  • Troubleshooting access to the Customer Portal in your LogMeIn Resolve account
  • Troubleshooting LogMeIn Resolve helpdesk ticket creation in Microsoft Teams
  • Troubleshooting access to helpdesk tickets in LogMeIn Resolve
Article last updated: 26 May, 2023
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