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About the relationship between zero trust and user roles in LogMeIn Resolve

Depending on your user role in your organization, you may have different experience when managing zero trust keys.

You can manage user roles in GoTo Admin as described in Change a user's role in the admin portal

Zero trust for Member users

Users in Member roles have limited capabilities when using zero trust. Members in LogMeIn Resolve are typically agents, whose daily tasks do not require admin rights. When it comes to zero trust, Members can do the following:

  • Create a zero trust key
  • Change their own zero trust signature key
  • Create a recovery file
Users in Member role have the following experience on the Manage Zero Trust page:

Zero trust for Admin and Super Admin users

Users in Admin or Super Admin role have a much wider range of rights and responsibilities. Admins generally do not take part in the day-to-day business of agents, only manage the agents' account setup. When it comes to zero trust, admins can perform the following additional tasks:
  • Revoke signature keys of other agents
  • View the history of zero trust key changes
  • Approve or reject other users' zero trust key requests
Users in Admin or Super Admin role have the following experience in the Manage zero trust page:
Note: By clicking Manage my keys in the top-right corner, admins see the same page that's available for users in Member role.
Related Articles:
  • Revoke a zero trust signature key in LogMeIn Resolve
  • Change your zero trust signature key in LogMeIn Resolve
  • Troubleshooting forgotten zero trust signature keys in LogMeIn Resolve
Article last updated: 31 August, 2022
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