Capability icons in GoTo Admin
The capability icons listed by each user help you understand what functions a user can do based on their assigned licenses, such as the ability to make and receive calls, host meetings, or remotely assist others.
Here is a list of the capability icons and what they mean. Additional information regarding what each product has the ability to do can be found in the
Home > Products tab. To assign and manage your user's product licenses, refer to
Manage my product licenses.
Home > Products tab. To assign and manage your user's product licenses, refer to
Manage my product licenses.
Note: If a product icon appears faded or opaque, it is because the user has received a welcome email but has not yet accepted the invitation in the email.
Tip: When you sign in directly to GoTo Admin as a LogMeIn Resolve user, and Multifactor Authentication is enabled, you may be prompted to verify your account. To do so, go to the page and select Verify account. Currently, account verification is not possible either on the page or on the page.
| Product Icon | Product Capability |
|---|---|
 |
Remote support: Real-time device access and control for PCs and Macs. |
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Mobile support: Instant, real-time support for Android and iOS devices. |
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Helpdesk: Ticketing and incident management system which works in Microsoft Teams, the Customer Portal, and the Console. |
 |
Camera share: Live end-user camera streaming without downloading an additional applet. |
 |
Mobile device management: Enables the LogMeIn Resolve MDM feature set for the user. |
Article last updated: 5 February, 2025