Update the Active Directory Connector

Learn how to enable automatic updates to allow the ADC service to install the newest versions as they become available. Additionally, you can initiate an automatic update, or choose to manually install ADC updates at your convenience.

The Active Directory Connector (ADC) receives Active Directory user updates and automatically makes the same changes in your GoTo account.

Update your existing ADC v2 to the latest version

You can choose to enable automatic updates to allow the ADC service to install the newest versions as they become available. Additionally, you can initiate an automatic update, or choose to manually install ADC updates at your convenience.

To enable automatic updates, do the following:

Check the box to enable the "Automatically install new versions of the Active Directory Connector" option, then select Save. Once this option is enabled, the ADC initiates new updates as they become available by stopping the service, upgrading to the latest version, then restarting the service automatically without requiring user action.

To initiate an automatic update, do the following:

Select Update to < version > in the lower left corner to begin installing the latest version, which will stop the service, exit the application, install the update, then relaunch the application and restart the service automatically.

Not seeing this option?

If you don't see the Update to < version > hyperlink in the lower left corner, it means 1 of the following:

You already have the latest version of ADC v2 installed.
You are running an older build of the ADC v2 software (ADC v2.1.0.356 or earlier) that did not include this feature, and you can update manually to the latest version using the steps below.

To update manually, do the following:

Select Stop to stop the service.
Exit the application.
Install the latest version (for detailed steps, view Install Active Directory Connector v2).
Once the installation is complete, select Change user in the "LogMeIn permissions" section, then sign in once again with your GoTo admin account (with Organization Admin role enabled), and select Allow to grant access to the service. This is required.

If you choose to uninstall your current version first, you will be required to log in with the Windows user and GoTo account admin (with Organization Admin role enabled) account credentials after installation.