You can learn from this article how to start an instant mobile device support session from the Mobile Agent App.

1. Select Mobile device support in the Support tab of the Mobile App.
2. Invite your end-user to join the session by sending them the Support key. You have the following options:

   Send the link over the phone or a messaging app

   Send the end-user the support key over the phone or a messaging app. End users can join a support session at .

   Send the support key to the end-user

   Direct your end-user to and ask them to enter the support key of the session.

3. Ask the end-user to click Accept in the chat window.
4. Ask the end-user to click Download application in the chat window, so that they can download and run the support application required to establish a support session.

   Result: A remote control support session is established.

5. Ask the end-user to tap Show Screen on their device to share their screen with you.
   
6. Ask the end-user to tap Start Broadcast on their device.
   

   Result: The end-user can now broadcast their screen with the agent. They can tap any application they want on their device.

   Note: Remote control is currently not supported on iOS devices.

7. A mouse is displayed on the mobile screen and you can start remote controlling the end-user's device.
8. To end the session, click End session, or ask the end-user to tap Stop Broadcast on their device.