Providing remote support from the Devices page
You can start a remote support session on the Devices page.
Watch this video on starting a remote support session from the Devices page:
Providing remote support when the remote user is present at the device
Results: The logged in user at the device you want to control can either allow you to control their device or decline it.
- If the logged in user allows remote control, the remote support session launches.
- If the logged in user declines remote control the support session is cancelled.
Providing remote support when the remote user is not present at the device (a.k.a. unattended support session)
Results: A timer is displayed on the screen. If the end-user is present at the remote computer and disregards the support request, click Connect now when the 60 seconds elapse. Otherwise, a message notifies you that the end-user is not present at the remote computer and you can click Connect now to initiate the session.
Note: Remote support sessions of this kind can also be initiated on Samsung devices with an Android operating system.
Article last updated: 12 December, 2024