Start with remote control to operate the end-user's device.

1. Select Start remote support session in the Instant remote support card on the Support tab of the Console.
2. Optional: Select the following options to customize your remote session:
   • Request remote control as soon as the end-user arrives: Select to automatically initiate a remote control support session
   • Request admin mode when switching to remote control: Select to elevate your user to admin mode as soon as the remote session begins
   • Keep support applet installed on end-user device: Select not to remove the applet from the end-user's device when the remote session ends
3. Invite your end-user to join the session by sending them the Support key. You have the following options:

   Use the phone or a messaging app

   Tell the end-user the support key over the phone or a messaging app. End users can join a support session at https://helpdesk.me/join.

   Direct link

   1. Click Copy to Clipboard next to the Support Key to copy the session link to your clipboard.
      
   2. Paste the link into your messaging tool, and send it to your end-user.
   3. Ask the end-user to open the message, and click the link to join the support session.

      A new browser tab is opened on the end-user's device displaying the session chat panel.

   Send Email

   1. Click Send Email.

      A new email message is opened in your default email application containing a session link.

      Tip: If a new message is not opened, check your default email application under your OS settings.
   2. Enter the end-user's valid email address, and send the message.
   3. Ask the end-user to open the message, and click the link to join the support session.

   Note: The timeout for the Session Key is 60 minutes for paid plans, and 5 minutes on trial plans.
4. Ask the end-user to click Download application in the chat window.
5. Once the download is ready click on its icon in the system tray to execute it and launch a support session.

   Result: A remote control support session is established.

6. In the Console click anywhere into the screen of the end-user to initiate actual remote control.
7. To end the session, click End session at the top of the Support tab.
   Optionally, select Lock device automatically in the End remote session window to make sure the remote device is locked when the session ends.