A chat-only session allows a support agent to engage in a two-way chat with an end-user without requiring them to download any software.

1. Select Start remote support session in the Instant remote support card on the Support tab of the Console.

   Result: A Support Key is generated and displayed in a new tab.

   Note: Once a Support Key is generated, it remains valid for starting a session for 60 minutes.

2. Make sure that on the Support Session tab, Request remote control as soon as end-user arrives is NOT checked.
   
3. Invite your end-user to join the session by sending them the Support key. You can either send them a Direct link, or Send Email by selecting the most convenient option of your choice.

   Direct link

   1. Click Copy to Clipboard next to the Support Key to copy the session link to your clipboard.
      
   2. Paste the link into your messaging tool, and send it to your end-user.
   3. Ask the end-user to open the message, and click the link to join the support session.

      A new browser tab is opened on the end-user's device displaying the session chat panel.

   Send Email

   1. Click Send Email.

      A new email message is opened in your default email application containing a session link.

      Tip: If a new message is not opened, check your default email application under your OS settings.
   2. Enter the end-user's valid email address, and send the message.
   3. Ask the end-user to open the message, and click the link to join the support session.