Start a managed support session from ConnectWise
Start a managed support session from ConnectWise by selecting an imported device, connecting to it, starting remote control, and entering a zero trust signature key to initiate the session.
Before you begin: You must first import devices from
LogMeIn Resolve to be able to remote control them.
- Select Connect to LogMeIn Resolve.
The Device details tab is displayed.
What to do next: To end the session, click
End session in the Console.
Tip: You can also see the remote device's details by selecting View device details in the LogMeIn Resolve pod in ConnectWise. This shows device details in the LogMeIn Resolve Console.
Article last updated: 22 January, 2025