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Sort devices by their antivirus details in LogMeIn Resolve

You can sort devices by clicking a column header on the Devices page.

Tip: Can't see this feature? Check out our feature comparison.
To get the most relevant information displayed, select Antivirus view from the Focus view drop-down list above the device list.

You have the following device properties listed in the column header. If you do not see a property, open the column selector at the top of the device list and add the necessary properties.

  • Device nickname: Name of the remote device in LogMeIn Resolve.
  • Device health: Overall heath of the device based on the status of alerts, antivirus issues, operating system updates, and application updates.
  • Update status: Displays whether the device is missing critical or optional Windows updates.
  • Group name: Name of the group that the device is a member of.
  • Tenant: Name of the tenant that the device belongs to.
  • Hostname: Host name of the remote device.
  • OS updates: Number of uninstalled Windows OS updates. Select the link to take you to the device's
  • Application updates: Displays whether the device has any updates available or it is up to date.
  • Alert: Number of unacknowledged alerts that the device triggered.
  • Antivirus: The current antivirus health of the device. When you install LogMeIn Resolve Endpoint Protection on a remote device, the status of the installation process is also visible in this column:
    • Installation in Progress: the installation has started and is in process
    • Reboot Required: the device needs a reboot to complete the installation
    • Installed: confirms that the Endpoint Protection add-on is successfully installed and protecting the device
    Notice that an active threat has higher priority than antivirus software installation. Therefore, when there is a threat on the device, you will not see how the installation progresses. To view information on this progress, select the device and on the Device details tab, select Antivirus. You'll see the status in the LogMeIn Resolve Endpoint Protection row. When the installation fails or requires a reboot, additional information is also displayed in this row.
  • Status: Online status of the remote device.
  • Real-time protection: Displays whether Windows real-time protection is enabled on the remote device.
  • Firewall: Displays whether the firewall software running on the remote device is enabled. Unknown means that LogMeIn Resolve could not detect what software is running on the device, if any. Currently, LogMeIn Resolve cannot detect certain firewalls.
  • Antivirus software: Name of the antivirus software installed on the remote device.
  • Virus definition database: Version of the antivirus database that the installed software uses on the remote device.
  • Last scan on: Date and time when the remote device was last scanned for antivirus threats.
  • Labels: Labels applied that help categorize the device.
  • Version: Version of the installed LogMeIn Resolve software.
  • Product version: Name of the installed antivirus software.
  • Operating system: Operating system running on the device.
  • OS version: Version of the operating system running on the device
  • IP address: Current IP address of the remote device.
  • BitLocker encryption: Displays whether BitLocker encryption is enabled on the device.
  • Last logged in user: Name of the user who is currently logged in to the device.
  • Last accessed: Date and time when the device was last accessed remotely.
  • Geolocation: Geolocation of the device. Generally the name of the city where the device is physically located.
  • Added: Date and time when the device was added to your account.
  • Last boot time: Date and time when the remote device was last rebooted.

About filtering devices

You can use the standard device filters to list only a subset of your devices. You can find all antivirus-related filters in the Device health section of the Filters page.

Related Articles:
  • Enable or disable remote management features in GoTo Admin
  • Working with antivirus protection in LogMeIn Resolve
  • Manage antivirus protection in LogMeIn Resolve
  • View the antivirus protection status of your devices in LogMeIn Resolve
  • Create a policy for LogMeIn Resolve Endpoint Protection
  • Antivirus software flags LogMeIn Resolve as potential threat
  • Download the LogMeIn Resolve installer blocked by Microsoft Defender
Article last updated: 31 October, 2024

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