Set up unattended access on Samsung devices

Agents can add Samsung mobile devices to the Devices page, so that they can remote control them even when the owner is not physically present at the device.

Restriction: To access and manage mobile devices, purchase the Mobile support add-on for LogMeIn Resolve. Only verified devices offer the full remote control and management experience.

Set up your Samsung device via an MDM solution

You can set up your Samsung device using Android Managed Configuration in your preferred MDM/EMM solution. This article uses Managed Google Play as an example.

Create an App Configuration policy for LogMeIn Resolve

Enter your Android Managed Configuration details by using the details outlined in the following table:

**The Android Managed Configuration for LogMeIn Resolve:**
Key	Value
Company ID	You can find it at https://console.gotoresolve.com/pair.
Device key	You can find it at https://console.gotoresolve.com/pair.
Device name (optional)	You can set any name of your preference

Note: If your MDM/EMM solution supports granting permissions, grant the Post Notification permission for Resolve.

Add and configure the Knox Service Plugin from Managed Google Play

Create the following configuration for the Knox Service Plugin:

Profile name(version): Knox Service Plugin - LogMeIn Resolve
Debug Mode: true
Device-wide policies (Selectively applicable to Fully Manage Device (DO) or Work Profile-on company owned devices (WP-C) mode as noted)
    Enable device policy controls: true
    Application management policies
            Enable application management controls: true
            Battery optimization allowlist: com.goto.resolve.customer
            Enable Add applications for accessing the Knox SDK: true
Add applications for accessing the Knox SDK
    Add application for accessing the Knox SDK
            Package Name: com.goto.resolve.customer
            Signature: 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
            Scope: REMOTE CONTROL

Note: Depending on the type of device enrollment, you may need to configure the Work profile policies (Profile Owner) settings instead of Device-wide policies (Selectively applicable to Fully Manage Device (DO) or Work Profile-on company owned devices (WP-C) mode as noted) settings with the same configuration.

Note: If you don't find the Add applications for accessing the Knox SDK setting in the configuration, update the Knox Service Plugin app in you MDM/EMM console.

Assign the LogMeIn Resolve app.
Assign the Knox Service Plugin app.

Set up the Resolve app

Before you open the LogMeIn Resolve application for the first time, make sure that the Knox Service Plugin is installed and the configuration policy for Resolve is applied successfully.
Open the LogMeIn Resolve app, and activate the Knox License by selecting the Activate button.
Result: Your device is now ready to be accessed remotely.

Verify and access the device

Finish your setup by verifying the device in the Console.

Results: You can now access the device remotely, even without an end-user present.

Set up your Samsung device from the Google PlayStore via a shareable link

Generate a shareable link

In the Console, navigate to the Devices page.
Select Add new device in the top right corner.
Select the Sharable link installer type.
Select Next.
Select the Android operating system.
Share the generated link and open it on your Android device.

Open the link on the device

Open the link on your Android device.
If the app is not yet installed, tap Install app from Google Play after opening the link on your device.
Install the application from the Google Play Store.
Make sure to stay in the Google Play Store until the installation is complete.
Once the installation is complete, open the application.

Set up the Resolve App

Exclude Resolve from battery restrictions by selecting Allow.
Enable notifications.
Enable Accessibility Service for Resolve by selecting Activate accessibility, and follow the instructions.
Result: You will be redirected to the Accessibility settings page.
Select Installed apps.
Find Resolve in the list, and select it.
Enable the toggle for Resolve, and select Allow to confirm.
Result: Your device is now ready to be accessed remotely.

Verify and access the device

Finish your setup by verifying the device in the iConsole.

Results: You can now access the device remotely, even without an end-user present.

Set up your Samsung device via the APK

Ask your point of contact at GoTo for a dedicated APK for your company. This version of the application will automatically start setting up the device on your account at the very first opening.

Article last updated: 9 May, 2025