Run network diagnostics on your device in LogMeIn Resolve
You can check for the most common connection issues in your system by running a network test. Agents and end-users can both run such diagnostics to see if their devices can connect to the LogMeIn Resolve servers.
- Navigate to the diagnostics page:
- As an end-user, go to https://helpdesk.me/network-test.
- As an agent, sign in to the LogMeIn Resolve Console and go to https://console.gotoresolve.com/network-test.
- Select Run diagnostics.
- Wait for the test to complete and check if there are actions you can take to troubleshoot issues.
What to do next: If you see a warning (marked by a yellow exclamation point), you don't need to take immediate action. If you see an error (marked by a red exclamation point), you should investigate further. The categories on this page will help you identify where the issue happened. If the problem isn’t related to a GoTo service outage, check your ZScaler proxy settings and look for other possible causes.
Article last updated: 5 September, 2025