Samsung initiated the OneUI 7 rollout on April 7, 2025, starting with the Galaxy S24 series, Z Flip6, and Z Fold6 devices. Additional Samsung device models received the update throughout April. This update has introduced significant changes to how remote control functionality operates on Samsung devices.

With OneUI 7, Samsung has implemented restrictions on the Knox Remote Control API. Access is now limited exclusively to managed devices, which includes devices enrolled in enterprise mobile management (EMM) or mobile device management (MDM) solutions. Personal and consumer devices will no longer have direct access to this API, requiring alternative methods for remote support.

Organizations with managed Samsung devices have two primary options for maintaining unattended support capabilities:

Configure the Knox Service Plugin for LogMeIn Resolve

This maintains existing functionality and provides a seamless experience for both current and new devices. Create a configuration for the Knox Service Plugin as described in section Activate and configure the Knox Service Plugin for LogMeIn Resolve. This configuration should ideally be completed before updating to OneUI 7.

Enable Accessibility Service for LogMeIn Resolve

Alternatively, managed devices can utilize the Accessibility Service-based support system, following the same procedure as non-managed devices. This option requires additional setup steps but provides consistent functionality across all device types. The short video at the end of the next section shows you how to enable the Accessibility Service.

For non-managed devices, the Accessibility Service becomes the primary method for enabling remote support. New devices added after the OneUI 7 update will require Accessibility Service enablement during their initial deployment phase. This represents a change from the previous Knox license setup process.

Enable Accessibility Service for LogMeIn Resolve

Existing devices transitioning to OneUI 7 require special attention. If the Accessibility Service is not enabled prior to the update, you will need to manually enable this service after the update is complete. To ensure continuous support capabilities, it is crucial to prepare devices before the OneUI 7 update by enabling the Accessibility Service:

Create the following configuration for the Knox Service Plugin:

Profile name(version): Knox Service Plugin - LogMeIn Resolve
Debug Mode: true
Device-wide policies (Selectively applicable to Fully Manage Device (DO) or Work Profile-on company owned devices (WP-C) mode as noted)
    Enable device policy controls: true
    Application management policies
            Enable application management controls: true
            Battery optimization allowlist: com.goto.resolve.customer
            Enable Add applications for accessing the Knox SDK: true
Add applications for accessing the Knox SDK
    Add application for accessing the Knox SDK
            Package Name: com.goto.resolve.customer
            Signature: 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
            Scope: REMOTE CONTROL

To ensure a smooth transition to OneUI 7, organizations should implement these changes before the update rollout reaches their devices. This proactive approach helps maintain uninterrupted remote support capabilities and minimizes potential disruptions to service.