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Manage Tickets with LogMeIn Resolve helpdesk

LogMeIn Resolve offers a ticketing solution that allows you to provide internal support for your end-users.

End users, who are the end-users of your company, can create tickets and communicate with agents either in LogMeIn Resolve or directly in Microsoft Teams meaning that there is no need to use an additional system for creating helpdesk tickets. Agents can then pick up tickets and communicate with multiple end-users simultaneously either in the Console, or Microsoft Teams.

Helpdesk is only available with a paid license.

Related Articles:
  • Add LogMeIn Resolve to Microsoft Teams
  • Add the LogMeIn Resolve app to Teams for all users with policies
  • Set up Microsoft Teams to work with LogMeIn Resolve
  • Edit LogMeIn Resolve tickets in the Console
  • Create tickets in the LogMeIn Resolve Console
Article last updated: 21 July, 2022
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