Manage incoming alerts in LogMeIn Resolve

Here's how to handle incoming alerts.

Remember: Alerts are available for users with Advanced and Complete licenses. Alerts can be set up for verified devices only.

Important: When a device is in a group that you don't have access to, you will not see that alert.

In the Console, go to the Devices > Alerts page.
Select Add filter to display properties that you can use to filter your device list. You have the following options:
- Device name
- When the alert was triggered
- Alert type
- Priority level
- Policy name
- Tenant name (if you have tenants)
Optional: Group your alerts to see the most relevant ones at the top of the list. You can group alerts by the following:
- None: Alerts are not grouped in any particular way. This is default setting.
- Alert type: Alerts are grouped by their type, such as memory usage, or software inventory change. For information on available alert types, see Set up alerts in LogMeIn Resolve.
- Priority: Alerts are grouped by their status from Urgent to Low.
You have the following options:
- Manage device: View real-time information of the device that sent the alert.
- Create a ticket: Creates a Helpdesk ticket using the details of the alert.
- Acknowledge: When the alert requires no further action, you can remove it from the list. Alerts are automatically acknowledged 30 days after they were triggered.
- Solve with remote execution: Resolve the alert with an existing remote execution job.

Acknowledge multiple alerts in the Console

Depending on how frequently you receive alerts from devices, you may have several alerts of the same kind, coming from the same device. When you have an overwhelming amount of alerts, you can easily select and acknowledge those together.

On the Active alerts tab of the Alerts page, select the alerts that you want to acknowledge.
You can select any number of alerts coming from any device.

You have the following options:
- Select the individual alerts that you want to acknowledge.
- Select the checkbox on the left of the alert list header to highlight all alerts on the page. For example, when you display 10 alerts on a page, it only selects those 10 alerts that are currently visible.
- Choose Select all at the top of the page to acknowledge all alerts.
- Choose a sorting mode from the Organize by drop-down list to group alerts by type or priority. This allows you to select, for example, all medium priority alerts and acknowledge them together.
- Select Add filters at the top of the list to further filter your active alerts. This way, you can even filter for those alert policies that triggered alerts.
In the top-right, click Acknowledge selected alerts.
Confirm your choice.

View devices triggering alerts on a mobile device

Before you begin: To receive push notifications on your mobile device, an alert policy must be set up to send push notifications specifically to you. For more information, see Set up alerts in LogMeIn Resolve.

Agents can view alerts both in the Console and on their mobile devices in the LogMeIn Resolve Agent app. On mobile however, you can only check the details of the device that raised an alert. To acknowledge an alert, you must sign in to the Console.

On your mobile device, open your notifications and look for a LogMeIn Resolve alert notification.
The alert notification contains the following information:
- The alert policy's name that triggered the alert
- The name and, if available, the status of the alert
- The name of the impacted device
- The time when the alert was raised
Tap the notification to view the details of the device in the LogMeIn Resolve Agent app that triggered the alert.
Check the device's Details or Performance tabs for hints on how to fix the issue.

Frequently Asked Questions

How can I view previously acknowledged alerts?

You can view such alerts on the History tab of the Alerts page.

Can I reactivate an acknowledged alert's policy?

On the History tab of the Alerts page, hover over an acknowledged alert and select Reactivate.

What if an agent does not receive push notifications on their mobile?

Make sure the agent has the following set up:

The alert policy is set up to send push notifications to the agent
The agent has the LogMeIn Resolve app installed on their mobile device

Article last updated: 17 April, 2025