Manage incoming alerts in LogMeIn Resolve
Here's how to handle incoming alerts.
Remember: Alerts are available for users with Standard or Premium licenses. Alerts can be set up for verified devices only.
Important: When a device is in a group that you don't have access to, you will not see that alert.
- In the Console, go to the page.
Select Add filter to display properties that you can use to filter your device list. You have the following options:
- Device name
- When the alert was triggered
- Alert type
- Priority level
- Policy name
- Tenant name (if you have tenants)
Acknowledge multiple alerts in the Console
Depending on how frequently you receive alerts from devices, you may have several alerts of the same kind, coming from the same device. When you have an overwhelming amount of alerts, you can easily select and acknowledge those together.
- On the Active alerts tab of the Alerts page, select the alerts that you want to acknowledge.
You can select any number of alerts coming from any device.
You have the following options:
- Select the individual alerts that you want to acknowledge.
- Select the checkbox on the left of the alert list header to highlight all alerts on the page. For example, when you display 10 alerts on a page, it only selects those 10 alerts that are currently visible.
- Choose Select all at the top of the page to acknowledge all alerts.
- Choose a sorting mode from the Organize by drop-down list to group alerts by type or priority. This allows you to select, for example, all medium priority alerts and acknowledge them together.
- Select Add filters at the top of the list to further filter your active alerts. This way, you can even filter for those alert policies that triggered alerts.
View devices triggering alerts on a mobile device
Before you begin: To receive push notifications on your mobile device, an alert policy must be set up to send push notifications specifically to you. For more information, see
Set up alerts in LogMeIn Resolve.
Agents can view alerts both in the
Console and on their mobile devices in the
LogMeIn Resolve Agent app. On mobile however, you can only check the details of the device that raised an alert. To acknowledge an alert, you must sign in to the
Console.
Frequently Asked Questions
- How can I view previously acknowledged alerts?
- You can view such alerts on the History tab of the Alerts page.
- Can I reactivate an acknowledged alert's policy?
-
On the
History tab of the
Alerts page, hover over an acknowledged alert and select
Reactivate.
- What if an agent does not receive push notifications on their mobile?
-
Make sure the agent has the following set up:
- The alert policy is set up to send push notifications to the agent
- The agent has the LogMeIn Resolve app installed on their mobile device
Article last updated: 17 April, 2025