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Manage antivirus protection in LogMeIn Resolve

Antivirus, or end-point protection, protects your devices against malicious software. You can run scans remotely and monitor your devices.

Tip: Can't see this feature? Check out our feature comparison.
  1. In the Console, go to the Devices page.
  2. Use the checkboxes on the left of the device list to select a device that you want to manage.
  3. On the right, select Antivirus under Device health.
  4. You have the following options:
    • Antivirus details: Displays the current antivirus status of the selected device. This option is only available when you select a single device.
    • Run quick scan: Runs a quick antivirus scan on the device. Only available when there is no scan in progress.
      Tip: LogMeIn Resolve Endpoint Protection automatically blocks malware, spam, and phishing attempts without running a scan.
    • Run full scan: Runs a full antivirus scan on the device. Depending on the number of files on the device, running a full scan may take considerable time to finish. Only available when there is no scan in progress.
      Tip: LogMeIn Resolve Endpoint Protection automatically blocks malware, spam, and phishing attempts without running a scan.
    • Update virus definitions: Checks the antivirus software of the device and updates its antivirus health in the Console accordingly.
    • Set default solutions: Determines which antivirus software executes commands if multiple antivirus apps are installed on the device. This option is only available when you select multiple devices with different antivirus software installed.
    • Enable real-time protection: Enables the real-time protection feature in Windows.
    • Enable firewall: Enables the default firewall on the device. Only available if a firewall is detected on the host.
    • Disable firewall: Disables the firewall on the device and leaves your device vulnerable. Only available when the firewall on the device is enabled.
    • Manage Resolve Endpoint Protection: Manages the Endpoint protection policy applied to the selected device. The device must have LogMeIn Resolve Endpoint Protection powered by Bitdefender installed.
    • Install on selected device: Installs LogMeIn Resolve Endpoint Protection powered by Bitdefender on the device.
    • Refresh licenses: Syncs your device's license with your subscription. It assigns, updates, or revokes the license based on your current subscription and available licenses.
    • Manage Endpoint Protection policy: Displays Endpoint protection policies that you have defined for devices running LogMeIn Resolve Endpoint Protection powered by Bitdefender
Related Articles:
  • Enable or disable remote management features in GoTo Admin
  • Working with antivirus protection in LogMeIn Resolve
  • Sort devices by their antivirus details in LogMeIn Resolve
  • View the antivirus protection status of your devices in LogMeIn Resolve
  • Create a policy for LogMeIn Resolve Endpoint Protection
  • Antivirus software flags LogMeIn Resolve as potential threat
  • Download the LogMeIn Resolve installer blocked by Microsoft Defender
Article last updated: 28 August, 2025

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