Install and use the Customer Attended app in LogMeIn Resolve
The LogMeIn Resolve Customer Attended application is available as a single installer file that can be downloaded and used by end-users who frequently join attended support sessions from their Windows or Mac computers.
Using the LogMeIn Resolve Customer Attended application can make joining attended support sessions easier than ever before. Administrators, agents, and end-users alike can benefit in the following ways:
- No need to access a website
- End users are no longer required to visit https://helpdesk.me to join a support session because the application is saved locally or on a shared network. This also eliminates frustration for both the agent and the end-user when pronouncing and spelling out “helpdesk.me.”
- Administrators can deploy within restricted environments
- System Administrators who support end-users in a restricted environment (for example, unable to download online applications due to restricted permissions, unable to access websites outside of their Intranet, etc.) can download and install the application to a user's computer.
- Faster time to join a session
- Agents and end-users experience a significant improvement in the speed at which they can connect to a support session, increasing overall productivity.
Comparison between the LogMeIn Resolve Customer Attended and Unattended applications
While both applications enable agents to connect to an end-user's computer, the LogMeIn Resolve Customer Attended application is used by the end-user to join an attended session, whereas the unattended application needs no interaction from the end-user.
- LogMeIn Resolve Customer Attended App
- Once downloaded, this app can be installed on the end-user’s computer and will appear in the system tray/status bar, allowing them to quickly join a session. The computer will not be added to the Devices list in the Console, and the agent cannot connect to it without the end-user's approval.
- LogMeIn Resolve Unattended App
- This app can be installed by the agent during an attended session or by the end-user (or their system administrator) by downloading the unattended installer. Once installed, an agent can connect to the computer without any action needed from the end-user.
Restriction: On MacOS, the Customer Attended app, and the Unattended app cannot be installed at the same time.
Install and use the app
End users should follow the below procedure to download and install the app and to start a session.
Note: For detailed system requirements, see the related article.
Uninstall the app
End users should follow the below procedure to uninstall the app.
Article last updated: 20 September, 2024