Work with LogMeIn Resolve helpdesk tickets on mobile
Managing helpdesk tickets on a mobile device works essentially the same way as when using the Console. Although in some cases, due to size limitations, the desktop version may look visually more appealing.
Remember: This feature is not available with a trial subscription. Check out which subscription you need to get the most of LogMeIn Resolve.
Important: You need a mobile add-on to use LogMeIn Resolve on a mobile device.
Here's what you can do with helpdesk tickets on mobile:
- Create tickets
- Attach files
- Add comments to a ticket
- Create and add new labels
- Assign tickets to agents
- Monitor tickets
- Edit tickets
- Close tickets
- Start an instant support session
- Create a problem ticket from existing tickets
Note: Tickets are kept permanently in LogMeIn Resolve until you manually delete them. This applies to tickets created in the Console, Microsoft Teams, and on mobile as well. Changes you make to a ticket are tracked on the History tab so that you can always revisit the progress of a ticket.
For more ticketing-related questions, see our Ticketing FAQs.
Working with LogMeIn Resolve push notifications on mobile
Agents now receive push notifications on their device for key ticketing events.
Remember: This feature is not available with a trial subscription. Check out which subscription you need to get the most of LogMeIn Resolve.
Important: You need a mobile add-on to use LogMeIn Resolve on a mobile device.
Agents see a notification in the
LogMeIn Resolve Agent app when the following occurs:
- a new ticket has been assigned to an agent
- the priority of an assigned ticket has changed
- the status of an assigned ticket has changed
- a comment was added to an assigned ticket
Tapping on any of the push notifications will take you directly to the relevant ticket in the LogMeIn Resolve Agent app where you can review or update the ticket.
Article last updated: 4 July, 2025