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Change your zero trust signature key in LogMeIn Resolve

A signature key uniquely identifies you. Once you have a signature key, you can change it any time.

  1. In the Console, select your profile icon in the top-right corner.
  2. Select Manage zero trust.
  3. Select your agent:
    • Under Active keys, find your agent and click the pencil icon on the right of your agent's name.
    • Alternatively, select Manage my keys at the top of the page and click Change signature key.
  4. Type your current and new signature keys.
  5. Click Change signature key to confirm.

Things to consider when you change your key

  • Prompt frequency defaults to asking for a signature key every time you perform a sensitive task.
  • An admin may restrict prompt frequency options for agents. See About zero trust in LogMeIn Resolve.
  • When you have Remote Execution steps that were signed with your old signature key, you have to sign those steps again. Typically, you have to sign every file that you want to distribute to target devices.
Related Articles:
  • Revoke a zero trust signature key in LogMeIn Resolve
  • Troubleshooting forgotten zero trust signature keys in LogMeIn Resolve
  • About the relationship between zero trust and user roles in LogMeIn Resolve
  • View the zero trust status of users in GoTo Admin
  • Restrict prompt frequency options for agents in GoTo Admin
Article last updated: 21 July, 2022
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