How do I change a user group's settings in GoTo Admin?
Change a user group's name, group hierarchy, users assigned, and additional settings as needed.
Before you begin: You must be assigned an admin or super admin
role to perform this task.
- Go to
People > User groups from the left navigation menu. - Select the user group that needs changes made.
Tip: While on any tab in a user group's profile, you can select
on the top-right to make changes to the overview page or delete the user group. Use the breadcrumbs in the top-left to go back to the main list.
- From the Overview tab, choose what you want to do:
- Change the name: Select
Edit details to make changes to the user group's name. - Change the parent group: Select Edit details, choose a parent group from the drop-down menu, and then select Save.
- Add a child group: Select + Add child group from the Child user groups card.
- Change the name: Select
- From the Members tab, choose what you want to do:
- Customize your view:
- Select
to narrow down the list by product, role, or status. - Select
to customize the table settings in this overview. - Select a column header to sort the list.
- Select
- Download a list of users: Select the top checkbox next to the Name field to select all users or individual checkboxes next to specific users, and then select
to export your user list to an excel or html file. - View a user's details and/or change their settings: Choose a specific user to view details and manage their individual settings.
Tip: If you drill down to a specific user, you can use the breadcrumb on the top-left to go back to the main list or use the arrows to navigate each user's detail page.
- Apply bulk changes for user(s): Select the top checkbox next to the Name field to select all users or individual checkboxes next to specific users, and then choose what you want to do:
- Select
to add user(s) to additional user groups.
Note: User(s) will also be added to that user group's child user groups. - Select
to remove user(s) from this user group. - Select
to delete users from the entire account.
CAUTION: This action cannot be undone. - Select to make user-level changes.
Important: Unless you uncheck Send product change notification email before you save changes made to users, they will be notified of your actions. If you are enabling GoTo Meeting, GoTo Webinar, or GoTo Training for the first time on any user, they will receive a separate email to help them get started with that product, regardless if you uncheck Send product change notification email.
- Select
- Customize your view:
Article last updated: 30 September, 2025