Attach files to a LogMeIn Resolve ticket in the Console

You can attach files either directly to a helpdesk ticket or as a comment.

Remember: This feature is not available with a trial subscription. Check out which subscription you need to get the most of LogMeIn Resolve.

Sign in to the Console at http://console.gotoresolve.com.
Go to the Helpdesk page and select a ticket.
Attach your files in one of the following ways:
- Click Attach files to ticket and browse to a file on your computer to add files to the ticket.
- Type your comment into the Comments field and then click Attach files to comment. Browse to a file on your computer to select it.
Remember:
- You can attach files with a maximum size of 5MB each and 20MB in total.
- Executable and compressed files, such as .exe and .zip files cannot be attached. See the supported file types below.
- You can only attach files to newly created tickets.
- You can attach files to comments even after creating ticket.
- To remove an attachment, hover over the file and click X in the top-right corner.
Save your changes.

Remember: Attachments are included in the email notification that is sent when a ticket is created. For information on how to manage email notifications, see Set up email notifications in GoTo Admin

Tip: You can set up alerts when a ticket is created or modified. See Set up email notifications in GoTo Admin.

File types you can attach to your ticket

The following file types are supported:

Click an image attachment to enlarge it.
While the image is enlarged, you can zoom in and out with the slider in the top navigation bar.
Click to download the attachment.
Click to rotate the attachment.
Remove an attachment by hovering over the file and clicking X in the top-right corner.

Article last updated: 15 November, 2022

You are viewing the latest version of this article.