You can attach files either directly to a helpdesk ticket or as a comment.

1. Sign in to the Console at http://console.gotoresolve.com.
2. Go to the Helpdesk page and select a ticket.
3. Attach your files in one of the following ways:
   • Click Attach files to ticket and browse to a file on your computer to add files to the ticket.
   • Type your comment into the Comments field and then click Attach files to comment. Browse to a file on your computer to select it.
   Remember:

   • You can attach files with a maximum size of 5MB each and 20MB in total.
   • Executable and compressed files, such as .exe and .zip files cannot be attached. See the supported file types below.
   • You can only attach files to newly created tickets.
   • You can attach files to comments even after creating ticket.
   • To remove an attachment, hover over the file and click X in the top-right corner.
4. Save your changes.
   Remember: Attachments are included in the email notification that is sent when a ticket is created. For information on how to manage email notifications, see Set up email notifications in GoTo Admin

   Tip: You can set up alerts when a ticket is created or modified. See Set up email notifications in GoTo Admin.