Comments generally contain important additional information for agents about the end-user's issue.

1. Sign in to the Customer Portal at https://helpdesk.me/tickets.
2. Select a ticket.
3. Add your comments to the Comments field at the bottom of the page.
4. Select Add comments to save your comment, or select Cancel to discard it.
   Note:

   • After adding a comment, you cannot edit it.
   • You cannot add file attachments to existing tickets in the Portal, but you can download existing ones by clicking on them.