Set up the Leave Behind Applet
The Leave Behind Applet streamlines the support process by allowing agents to leave the applet on the end-users' computer after a session ends. This enables quicker and more efficient subsequent support sessions.
Important: The Leave Behind Applet is currently available on Windows only.
- Features boosting productivity
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- Easy access from the Start menu: Once installed, the Leave Behind Applet can be launched from the Start menu. By simply entering their PIN code, end-users can swiftly join a session initiated by an agent.
- Mass deployment support: The applet is also available for mass deployment scenarios. Agents can download the .exe installer from this URL.
- Intelligent updates: The Leave Behind Applet autonomously searches for available updates. This process is initiated after every system restart and session to ensure the application is always up-to-date.
- Easy access from the Start menu: Once installed, the Leave Behind Applet can be launched from the Start menu. By simply entering their PIN code, end-users can swiftly join a session initiated by an agent.
- Make sure that on the Support Session tab, Keep support applet installed on end-user device is checked.
Results: The applet will be installed permanently on the end-user's computer so that they can reuse it in subsequent instant remote control sessions.
Article last updated: 12 December, 2024