You can import your managed devices listed under Devices to your Inventory.

1. In the Console, go to the Inventory page.
   Note: If you have multiple accounts, select your organization in the top-left corner next to the LogMeIn Resolve logo.
2. Select the Sync managed devices option on the top of the screen.
   
   Note: You will see a notification if new devices were added to the device list. You can update your sync settings right from the notification.

   Result: Your managed LogMeIn Resolve devices are imported to your inventory including all the information that are relevant for asset management. The imported devices are displayed on the top of the inventory list when the Added date column is sorted A-Z (default). Imported managed devices will be automatically tracked as managed devices and their Source column will display Imported from Resolve on date.

3. Change the type of the item from Uncategorized to the respective category by clicking the item in the list.
   Note: You can navigate to device details by clicking the purple link icon. Existing asset items with the same serial number won’t be overwritten but associated information will be updated or added where missing (e.g. last logged in user, IP address). You can trigger sync manually the same way you import items. Devices with duplicate serial numbers are ignored during the import process, however, you will get an alert that the import or the update failed due to duplicate serial numbers in use.

   Important: You can add a maximum of 50,000 items to your account.

   Why am I unable to import all my devices due to serial number duplicates, and what can I do about it?

   This problem arises because our current system for managed devices sync/import ignores devices that have the same serial number or no serial number at all. We are actively working on a fix for this issue and plan to implement it in the near future. In the meantime, please follow the below interim solutions to manage your device imports effectively:

   1. Duplicate devices in the Devices tab: Devices with the same host name and serial number may appear duplicated in the devices tab. Double-check the serial numbers of your managed devices to ensure there are no duplicates before attempting to import.
   2. Manufacturer does not set serial numbers: If the manufacturer does not set a serial number, the system may treat empty or default text as a duplicate. Verify and manually update the serial numbers for devices that have empty or default serial numbers to avoid duplication issues.