This article provides step-by-step instructions for accessing and interpreting software usage data in the Console, explaining how to interpret usage frequency data and addresses common issues, such as missing devices due to clock synchronization problems.

1. In the Console, navigate to the Inventory > Software assets page.
   Note: If you have multiple accounts, select your organization in the top-left corner next to the LogMeIn Resolve logo.
2. Select a software asset or application from your list.
3. Select the Devices tab.

   Result: Usage information is displayed in a table format.

4. Select an option from the Usage frequency range dropdown.

   Result: For example, if you selected Within last 7 days, 1/7 means that the selected software asset was used on 1 day in the last 7 days. Remember that we do not show how often it has been used on that one day. The Last used date indicates when the asset was last used.

   Note: If there is no software usage data available for the asset, a dash (—) is displayed under Usage frequency.

   Why does my device sometimes not show up in the list of devices running a particular software, even though I know it's installed and I am using it?

   Devices might unexpectedly disappear from the software asset list due to clock synchronization problems. This issue stems from a combination of factors: a 4-6 hour delay in data updates after collection, or authentication failures caused by out-of-sync system clocks - for example with the UTC time zone.

   Proposed solutions:

   1. Enable synchronization mechanisms like Network Time Protocol (NTP).
   2. Set your system clock to the current time and enable automatic synchronization. You can also create a Remote Execution job to automate your solution.