LogMeIn Resolve unattended MSI deployment in Intune (Microsoft Endpoint Manager)

To deploy LogMeIn Resolve via Intune, you must first prepare the app for Intune "Win32 app deployment", then create that app deployment in Intune.

Get the MSI file for the LogMeIn Resolve app and prepare it for Intune Win32 app deployment

Before you begin: Before starting the process, create an input and output folder on your hard drive. You can use any other folder on your computer that you have access to, such as:

C:\Intune\Win32 App deployment\Input folder
C:\Intune\Win32 App deployment\Output folder

Copy the GoToResolve_Unattended.msi file to the C:\Intune\Win32 App deployment\Input folder.

Important: Make sure you do not rename the MSI file, as this will prevent deployment in Intune.
Download the zip version of the Microsoft Win32 Content Prep Tool from the Microsoft website.
Extract the zip file.
Double-select the IntuneWinAppUtil file.
Result: A command line window opens.
Specify the source folder by copying and pasting the file path of the input folder, then press Enter.
Specify the setup file by entering the GoToResolve_Unattended.msi file name.
Specify the output folder by copying and pasting the file path of the output folder, then press Enter.
Press Enter when prompted with Do you want to specify catalog folder (Y/N).
The Microsoft Win32 Content Prep Tool creates an encrypted package with an .INTUNEWIN extension in the C:\Intune\Win32 App deployment\Output folder folder.

Create a WIN32 APP deployment in Intune

Follow the instructions below to create a deployment in Intune. Any other Intune deployment solution would fail as that renames the MSI installer file.

Login to your Intune tenant at the Microsoft Intune admin center.
Select Apps and then in All Apps view, select +Add.
Select the Windows app (win32) app type.
Choose Select > Select app package file.
Select the folder icon and browse to your .intunewin file that you have created above.
Select Open and then OK
Uploading the intunewin file starts.
Optional: On the App Information page, fill in the information of your win32 app. Make sure you follow your company standards when you edit these attributes and app icon.
Your end-users will see this information, for example in your Company Portal.
Select Next.
The Program page is displayed. The install and uninstall command lines are automatically populated from the intunewin file.
Type the following command in the Install command field to make sure that it is properly set:
```
msiexec /i "[APP_NAME.msi]" /qn
```
Type the following command in the Uninstall command field to make sure that it is properly set:
```
msiexec /x "{APP_DETECTION_CODE}" /qn
```
Select Next.
The Requirements page is displayed.
For Operating System Architecture, select 32bit AND 64bit, for Minimum Operating System, select Windows 10 1607.
Optional: Under Specify System Prerequisites you can set prerequisites such as Disk space required (MB), etc., before the app installation can proceed.
Select Next.
The Detection rule page is displayed.
On the Detection rule page, do the following:
1. Set Rules Format to Manually configure detection rules.
2. Select Add to add a custom detection rule.
3. Set Rule type to MSI.
  The MSI product code is auto-populated from the uploaded intunewin file.
4. Select Yes for MSI product version check.
5. Set the Operator to Greater than or equal to.
6. Set the Value to the version of your LogMeIn Resolve MSI application.
  You can find the version on the App information page of the Add App Intune wizard. Alternatively, you can check the file properties of your MSI file to see the version value. Using the MSI product version check, Intune will only deploy your app when an older or no version of LogMeIn Resolve is detected on the target computer.
7. Select OK to close the Detection rule window and then select Next.
Select Next again twice.
You don’t need to specify either dependency rules or Supersedence so you can skip those pages.
Optional: Select Scope tags according to your company rules and select Next.

Note: Normally you don’t need to select scope tags.
On the Assignments page, select the deployment targets for your app.
- If you want your app to be deployed silently on a group of users or computers, or to all users or devices, then use the Required section of the window to specify the target groups, users, or devices.
Note: We suggest creating the "Intune GoToResolve Install group" to be able to auto-install the app on the assigned devices.
- To make your app available in the Microsoft Company Portal app for all Intune-managed Windows computers, then use the Available for enrolled devices section to select the target groups, users, or devices.
Select Next.
Review the settings that you have specified during the previous steps for your app deployment, and select Create to finish the Win32 app creation.
Your app package will now get created and the intunewin file will begin to upload to Intune. Wait until the upload is finished.
Intune will now begin to deploy your app according to your settings on the Assignment page.
You can monitor progress under Apps > Monitor > App install status.

Article last updated: 19 December, 2024

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