Disable automatic logon during a session
Learn how to temporarily disable the Windows autologon feature during support sessions. This allows agents to perform administrative tasks after a reboot and ensures autologon is automatically re-enabled when the session ends.
Some computers, especially those in kiosk mode, might be configured with Windows autologon to automatically log in to a restricted user profile after a reboot. During unattended remote support, you may need to disable autologon to gain administrative access. This feature lets agents temporarily pause autologon for the duration of a support session.
Important: Make sure you follow Microsoft's instructions on setting up autologon on a device. Otherwise, you won't be able to pause autologon in LogMeIn Resolve.
Here's how to disable autologon during a support session:
- During an active session, select the Show more (
) icon in the top-right corner to open the Interaction panel. - On the Session settings tab, select Autologon.
- Enable Pause autologon.
Results: The next time you reboot the remote device, you will see the login screen instead of logging in with the limited user profile. Autologon will be automatically re-enabled after the support session ends.
Article last updated: 29 August, 2025