Connect to your remote devices in the Customer Portal

Admins can let end-users connect to certain remote devices of an organization directly from the Customer Portal. This is a convenient way to enable remote work for employees.

This feature requires a LogMeIn Resolve Advanced, Complete, or MSP license.

As an end-user, you have the following experience in the Customer Portal:

Here's how you can access your remote devices:

Sign in to the Customer Portal.
On the Devices page, find the remote device that you want to access.
Only those devices are listed that your admin assigned to you.
Create a zero trust signature key if you haven't already and contact your admin to approve it.
Select Connect under the device.
Enter your zero trust signature key and select Proceed.

Sign in to the Customer Portal as a first-time user

When an admin invites an end-user to a LogMeIn Resolve account, the end-user receives an email with a link to sign in to the Customer Portal.

As an end-user, open the welcome email received from support@gotoresolve.com.
Select Helpdesk Portal.
The Create your account page is displayed.
Enter your name and create a password that you'll use to access the Customer Portal.
Select Continue.
You are taken to the Customer Portal
Create a signature key if haven't already.
1. Go to the Devices page.
2. Select Create signature key at the top.
3. Follow the on-screen instructions to create a key and then contact your admin to approve it for you.

Frequently Asked Questions

What if I forget my signature key?: As an end-user, you can create a new signature key by clicking your profile picture in the top-right corner and then selecting Manage my signature key.

Article last updated: 20 October, 2025