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Allow end-users to connect to their remote devices

Admins can allow employees to securely access company devices and resources remotely, facilitating seamless remote work and flexibility for distributed teams. By integrating this feature, MSPs can offer increased value to customers, boosting productivity while maintaining strong security measures.

  1. Sign in to the Console.
  2. On the People page, find the end-user you want to assign a device to.
    You can also create a new end-user by selecting Add new user in the top right and entering the user's name and email address.
  3. Select the end-user by its checkbox to display the Manage selected user side panel.
  4. Select Enable remote access in the side panel.
    It takes a few seconds to apply this setting.
  5. Select Add devices in the side panel to assign devices to the end-user.
  6. Select the devices you want to assign and then select Add in the bottom right.
    New end-users also receive an email with a link to sign in to the Customer Portal.
Related Articles:
  • About the Customer Portal
  • Create end-users in LogMeIn Resolve
  • Create tickets in the Customer Portal
  • Add comments to a ticket in the Customer Portal
  • Knowledge Base in the Customer Portal
  • Customize the support session experience for your end-users
Article last updated: 20 October, 2025

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