Before you can create helpdesk tickets from Microsoft Teams, you should add the LogMeIn Resolve app to your Microsoft Teams workspace.

1. Install the LogMeIn Resolve app by doing one of the following:
   Tip: Are you an admin who wants to add the app to all your users in one go? Check out how to do that with Teams App policies.
   • Find the GoToResolve app in Microsoft AppSource and click Get it now.
     

     When you are asked to sign in, use any e-mail address that you prefer.

   • In Microsoft Teams, select Apps in the bottom left and search for the LogMeIn Resolve app:
     
2. When the app's card is displayed, select Add to add it your Microsoft Teams workspace.
   
   

   The LogMeIn Resolve app is added to your workspace. You can find it in the Teams menu on the left.

   Tip: Right-click the LogMeIn Resolve app in Teams and select Pin to make the app always visible.
   
3. Select the LogMeIn Resolve app from the Microsoft Teams menu on the left.
   The LogMeIn Resolve bot greets you.
4. Select your role in the organization:
   
   • If you are an employee or an end-user of your organization, select Employee and you're all set. For information on what you can do as an employee, see Working with Microsoft Teams as an end-user in LogMeIn Resolve.
   • If you are an agent or an admin in your organization, select Agent/Admin and sign in to LogMeIn Resolve with your login credentials. After signing in, you are redirected back to Microsoft Teams. As an agent, you have nothing else to do.
     Remember: You can use your company email address to sign, which does not have to be a Microsoft email address.
     For information on what you can do as an agent, see Working with Microsoft Teams as an agent in LogMeIn Resolve.
   • As an admin, you still have to set up the integration between Microsoft Teams and LogMeIn Resolve as described in Setting up LogMeIn Resolve ticketing in Microsoft Teams
   After selecting your role, you will see a brief description of what you can do in the LogMeIn Resolve app in Teams.

Results: When LogMeIn Resolve in set up properly in Microsoft Teams and you create a ticket, you have the following experience:

Employee's view of a ticket created in Microsoft Teams

Agent and Admin's view of a ticket created in Microsoft Teams