The reason for this can be the Computer's name: it must not contain special characters. Edit the Computer's name, unenroll the device and try enrollment again with the new enrollment credentials.

Another reason can be if there are Miradore client-related files and folders left on the device from a previous enrollment attempt. Check on the device if these folders exist:

• C:\Program Files\Miradore\OnlineClient and remove it if it does.
• C:\Windows\Temp\Miradore and remove it if it does.
• Remove HKEY_LOCAL_MACHINE\Software\Miradore from the registry if it exists.

Remove the folders and files, unenroll the device and try enrollment again with the new enrollment credentials.

The Your device is already being managed by an organization error message is usually displayed if your device is already managed by another MDM solution. If you are unsure whether the device is managed by your organization, check Settings > Accounts > Access work or school > <Account> > Info.

Viewing device management information in Windows 11

To proceed with enrollment in LogMeIn Resolve MDM, remove the previous MDM profile before attempting to enroll the device in LogMeIn Resolve MDM.

You might get the Your device is already being managed by an organization error message even though your device is not currently enrolled in any MDM solution. In this case, delete the following keys and subkeys from the device's registry if they exist:

• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments\Status

If you are unsure whether the device is managed by your organization, check Settings > Accounts > Access work or school > <Account> > Info.

If an Entra ID (formerly Azure AD) account is linked to another MDM solution, the following error message is displayed: Your device is already being managed by an organization. In this case, the account must be unlinked from the previous MDM solution to be able to enroll the device in LogMeIn Resolve MDM.

If you are unsure whether the account is linked to an MDM solution check it under Settings > Accounts > Access work or school > <Account> > Info.

If your issue still exists after troubleshooting, please contact LogMeIn Resolve MDM support support.online@miradore.com.