• Device Platforms
  • Android
  • Troubleshooting
product logo
Back button image Back
Back button image
product logo

Grayed out icons on an Android device

Are the app icons grayed out on your Android device?


Gray icons appearing on the mobile device.

The reason for this could be that your administrator has deployed a passcode policy to your device through LogMeIn Resolve MDM, but your device is not meeting the passcode requirements. If this is the case, you should see the round LogMeIn Resolve MDM icon on the device's notification area. When you open it, you will see a password change request from LogMeIn Resolve MDM. In case you don't see the notification, go to the device's settings and define a new lock screen passcode.


Password change requested by Miradore.

Specify the lock screen passcode. After that, you should be able to use your apps normally again.

It is a good practice to use a long passcode that doesn't have many repeating or consecutive digits.

Related Articles:
  • Passcode for Android work profile
  • Reset device passcode remotely
  • Android device management
  • Enabling a screen lock passcode policy for a number of devices
  • Enroll a shared or unassigned Android device
  • Network usage inventory
Article last updated: 20 January, 2025

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • Français
    • Italiano
    • Deutsch
    • Español
    • Português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC