• Overview
  • Get Started
product logo
Back button image Back
Back button image
product logo

Users, locations, and organizations

In LogMeIn Resolve MDM, user configuration items are used to model the end-users who are responsible for the mobile devices that are managed with LogMeIn Resolve MDM. Each user item contains and stores the information and settings for the user. A single person can also be responsible for multiple devices.

About the users

You can manage the users on the Company > Users page. You can perform user management tasks, such as adding and deleting users by using the buttons on top of the page.

Required information for all users includes a name and an email address. User information can be also complemented with the details of Exchange ActiveSync or other mail accounts, and proxy or VPN accounts. Please, see the below articles for more detailed instructions.

More information:

How to add a user

How to import users from a CSV file

About locations

In LogMeIn Resolve MDM, location configuration items are used to represent the physical locations where the managed devices reside. A location can represent, for example, a continent, country, city, village, or even a building or some specific room, but only locations known to Nominatim are shown in the map in LogMeIn Resolve MDM.

In addition, the locations can be arranged into a hierarchy, and there is no limit for the depth of the hierarchy. The map location in LogMeIn Resolve MDM is always calculated based on the leaf node in the location hierarchy. For example, if the location hierarchy is "Europe > Switzerland > Bern", then Bern would be the leaf node.

You can manage locations in the Company > Attributes page.

For a single device, the location can be defined using the Location field on the Settings tab of the device form.

About organizations

Organizations can be used to capture your organization's organizational structure.

You can arrange the organizational units into a hierarchy, and there is no limit for the depth of the hierarchy.

You can manage organizations in the Company > Attributes page.

For a single device, the organizational unit can be defined using the Organization field on the Settings tab of the device form.
images_mdm/mdm_EditingOrganization.jpg
Related Articles:
  • Assigning users to their devices in LogMeIn Resolve MDM
  • Importing users from Microsoft Active Directory
  • Retire a device
Article last updated: 23 September, 2022
You are viewing the latest version of this article.

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • Français
    • Italiano
    • Deutsch
    • Español
    • Português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC