LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Simply secure and manage all devices. Discover LogMeIn Resolve Mobile Device Management.

We are currently experiencing an unplanned outage for this product.
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Service Status
  • LogMeIn Returns as GoTo's IT Portfolio Brand

    LogMeIn is back as the name behind our IT products.

    Read the full announcement.
    Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Overview
  • Explore Features
  • Device Configurations & Restrictions
product logo
Back button image Back
Back button image
product logo

Restrictions

This article focuses on configuration profiles that are used to configure restrictions for the use of certain applications, contents, services, and device features in managed devices.

Restriction configuration profiles allow administrators to disable certain device features. When a feature is disabled, the device end-user can no longer use or modify the state of the particular feature if the administrators don't lift the restriction first.

Supported restrictions vary between device platforms

There is some variation between different device platforms what restriction configuration profiles are applicable to the devices. The following articles describe in detail what restrictions are supported on each device platform, and also, what are the platform-specific requirements for the use of the restriction configuration profiles.

  • Restrictions for iOS

Configuring restrictions

First you need to create a new configuration profile and define the enabled restrictions.

Start by navigating to Management > Configuration profiles, and click the Add button. This will open the wizard for creating a new configuration profile.

In the 1st step of the configuration profile wizard, choose the device platform of your devices. If you want to deploy restrictions to devices on multiple platforms, you need to create the configuration profiles for each platform separately.

Next in the 2nd step, choose to configure Restrictions.

In the 3rd step, you get to configure the actual restriction settings. The available configuration options in this phase vary between device platforms.

Android and Windows Phone restrictions have three possible settings. Allowed, Denied or Not set. Not set means that whatever the current state of the restriction, it will remain untouched when the configuration is deployed. Allowed means the restriction will be disabled, if currently active, and the feature will become accessible to end-users when the configuration profile is deployed. Denied means the restriction will be enabled and end-users can no longer access the feature after the profile is deployed.

On iOS restriction profiles you can select the features and settings you want to deny from the end user. Some of the iOS restrictions have a predefined list of values to choose from.

Notice that the restriction settings have been divided and grouped into multiple tabs. Visit each tab to see all available settings.


Configprofiletabs

After that, you only need to give a name and description for your restriction configuration profile and you're all set!

Also check Creating a configuration profile if you need more instructions for creating the configuration profile.

Deploying restrictions

Restriction configuration profiles can be deployed to devices just like the other configuration profiles. Just choose the desired configuration profile in the Configuration profiles view and click Deploy button. For more instructions, please see Deploying a configuration profile.

Viewing active restrictions

Active restrictions are collected as part of the device inventory. To view which restrictions are currently active on a device, open the device form and go to the Inventory tab. Active restrictions can be seen in the Restrictions table.


Devicepage1.PNG

NOTE for the Android platform: Due to how Samsung's SAFE APIs work, there is no way to check for the current state of the Google Play Store restriction. Because of this, the restriction will never be shown under active restrictions even when it is active.

Disabling restriction configurations

Restrictions can be disabled by simply deleting the deployed configuration profile from the device. This can be done by opening the device page and clicking the trashcan icon in the Configuration profiles table on Main tab. See  Removing deployed configuration profiles for more information.

In some cases, a device could go to a bricked state and there is a need to disable the restrictions configuration. For Android devices there is a safety feature for disabling the restrictions on the device. Read more about this safety feature from here.

Related Articles:
  • Modifying dashboards
  • Application management
  • Dashboard and reports
  • Tagging
  • Deleting configuration profiles
Article last updated: 4 May, 2021
You are viewing the latest version of this article.

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC