Clearing the passcode removes the passcode from the device. If a device passcode is forgotten, clearing the passcode from the device can make it accessible again.

1. Open the Devices view from the Management menu. From the list of devices, select the device which passcode you wish to clear and select Clear passcode from the Security dropdown button.
   
   
   The layout of the screen may look different in the product.
2. From the opened Clear passcode wizard, verify that the device and its user are correct and click Clear.
   
   
   The layout of the screen may look different in the product.
3. After the Clear passcode action has started, you can follow its progress by opening the Action log view from the Management menu. The Action log view shows the status of the performed security actions.
4. After the passcode has been cleared it is recommended that the device user sets a new passcode.