This article explains how you can change the user on a Windows device. If you don't go through all the necessary steps you might find that the installed apps and configurations don’t match your expectations.

1. Wipe the device. This will also remove previous user data, and make sure there are no old settings causing issues. Step-by-step instructions can also be found in the Remotely wiping a device article.
2. Change the user in LogMeIn Resolve MDM. You can do so by navigating to Company > Userson your LogMeIn Resolve MDM site and either using an existing account or creating a new one.
3. Go to Management > Devices and double-click to open the device.
4. Select Settings > Edit and select the user from the drop-down list and select Save.
   
   
   The layout of the screen may look different in the product.
5. Re-enroll the device directly to the new user. Please see the Windows device management(or alternatively Manual macOS device enrollment Light enrollment of Windows-based device, Enrolling Windows 10/11 devices in bulk using a provisioning package, Enrollment instructions for Windows 10 and Windows 11 users, or User-initiated self-enrollment of Windows 10 and Windows 11 devices.)