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Enrollment instructions for iOS device users

Your administrator wants to add your iPhone or iPad to a management system called LogMeIn Resolve MDM. With LogMeIn Resolve MDM, your administrator can ensure your device is secure, runs smoothly, and has all the needed applications installed and properly configured.

  1. Check your email and SMS inbox. You will shortly receive an SMS or email from LogMeIn Resolve MDM with an enrollment link, username, and password.
  2. Open up the arrived message using the iPhone or iPad and click the provided enrollment link. This will open up a web page.
    Note: If you can't access your inbox with the iPhone or iPad, you also start the process by going go to https://mdm.gotoresolve.com/login/enrollnow using the web browser of the device. On that page, you are asked to fill in the username and password from the email.
  3. The web page will next ask your permission to download a configuration profile. Click Allow.
  4. After the download has completed, go to the Settings on your device and click "Profile Downloaded".
  5. You should now see a request to install the MDM profile. Click Install and enter your device passcode, if necessary.
  6. You will then see a few screens telling you more about the profile. Approve the requests by clicking Install and Trust to complete the installation.

    Result: You are all set when the profile installation says Profile Installed.

What to do next: If you experience any issues during enrollment, see Troubleshooting iOS device enrollment for troubleshooting steps.
Article last updated: 12 August, 2025

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