Your administrator wants to add your iPhone or iPad to a management system called LogMeIn Resolve MDM. With LogMeIn Resolve MDM, your administrator can ensure your device is secure, runs smoothly, and has all the needed applications installed and properly configured.
- Check your email and SMS inbox. You will shortly receive an SMS or email from LogMeIn Resolve MDM with an enrollment link, username, and password.
- Open up the arrived message using the iPhone or iPad and click the provided enrollment link. This will open up a web page.
Note: If you can't access your inbox with the iPhone or iPad, you also start the process by going go to https://mdm.gotoresolve.com/login/enrollnow using the web browser of the device. On that page, you are asked to fill in the username and password from the email.
- The web page will next ask your permission to download a configuration profile. Click Allow.
- After the download has completed, go to the Settings on your device and click "Profile Downloaded".
- You should now see a request to install the MDM profile. Click Install and enter your device passcode, if necessary.
- You will then see a few screens telling you more about the profile. Approve the requests by clicking Install and Trust to complete the installation.
Result: You are all set when the profile installation says Profile Installed.
What to do next: If you experience any issues during enrollment, see
Troubleshooting iOS device enrollment for troubleshooting steps.
