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Enroll a shared or unassigned Android device

Learn how to enroll your Android device to LogMeIn Resolve MDM.

This article instructs how to enroll an Android device to LogMeIn Resolve MDM before you know who will be using the device, or in case the device is intended for shared use.
  1. Before enrolling a device, add a new generic user to LogMeIn Resolve MDM for the device that you're going to enroll. The name and the email of the user can both be imaginary. More instructions for adding users.
    Add a new user to Miradore.
  2. Enable Device Owner mode for the device by enrolling it into LogMeIn Resolve MDM using any of the following methods:- QR code provisioning (Available for Android 7 and above devices)

    - NFC provisioning (Available for Android 6 and above devices)

    - DPC token provisioning (Available for Android 6 and above devices - requires you to create enrollment credentials for the generic user)

    You can find a detailed description of Device Owner mode and further instructions for these device provisioning methods from How to enroll work managed devices article.

  3. After you have enrolled the device in LogMeIn Resolve MDM, navigate to Devices view. Open the device page and set the generic user account as the user of the device if it's not set already. Make sure that you can assign only 10 devices for each (generic) user account. 10 devices per user are the requirement by Google.
    Example device shown in Miradore.
  4. On the device's Action log, you should soon see Create managed Google Play Account action in completed status.
    User information in Miradore.
  5. When you learn who will be the actual user of a device, go to the Users view and edit the details of the device's generic user. Replace the generic name with the real user's name etc. You may also assign a Mail for Exchange account to the user on the Mail for Exchange accounts tab.
    User information in Miradore.
Related Articles:
  • File management
  • Restrictions on Android devices
  • Application update policy for managed Android Google Play apps
  • Reset device passcode remotely
  • Adding an Android Google Play application
  • Managed Google Play user accounts
Article last updated: 30 September, 2022
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