Finding the BitLocker recovery key

BitLocker is an encryption feature for Windows devices. Encryption is a way to protect your system against unauthorized access and keep your data safe and secure.

Scenarios that trigger the BitLocker recovery process

BitLocker recovery is needed when the system notices changes that might put security at risk. For example, this could occur after updating the BIOS/UEFI, swapping out hardware, or trying to start up the device in a way the system doesn’t recognize. These protections are there to keep your encrypted data safe and ensure only the right person can access it using the BitLocker recovery key.

Find the BitLocker recovery key in LogMeIn Resolve MDM

The BitLocker recovery key is generated when a drive is encrypted using BitLocker. If LogMeIn Resolve MDM is used to encrypt a drive, the BitLocker recovery key is stored on the device's page.

Navigate to Management > Devices.
Open the Device page of the Windows device for which you want to turn off BitLocker by double-clicking its row, and select the Inventory tab.
In the Devices and drives table, find the drive that was encrypted and select Show under Recovery key.

Results: The recovery key can be entered on the device to remove BitLocker.

Article last updated: 17 May, 2025