Android device management
GoTo Resolve MDM's Android device management capabilities utilize Android Enterprise, which is Google's modern framework for managing Android devices.
GoTo Resolve MDM is an official Google partner for Enterprise Mobility Management. You can enroll in Android 6.0 and newer devices to GoTo Resolve MDM.
Android management methods
GoTo Resolve MDM supports two modes for controlling Android devices through Android Enterprise. You can choose either one of the device management modes when you enroll device(s) in GoTo Resolve MDM. Here are a few considerations to help you choose the best mode for your needs.
Work profile (a.k.a. Profile owner) mode enables you to secure company data on a personal (employee-owned) device without risking the user's privacy. The work profile is a container, which isolates work data and apps from personal use on an Android device.
This management method is the best choice for Bring-Your-Own-Device (BYOD) scenarios where employees or contractors are allowed to use their personal devices for working and accessing your organization's resources. This management method does not require you to factory reset devices.
If users want to avoid work interruptions during weekends or vacations, they can temporarily disable the work profile through device settings.
Learn to manage devices using the work profile:
How to enable a work profile on an Android device
Fully managed device (a.k.a. Device owner) mode is intended for managing devices owned by your company/organization. This management method gives IT administrators control over extended device settings and additional controls that are not available when controlling devices using the Work profile.
Device users cannot remove the management from fully managed devices directly, but the users can perform a factory reset, which removes the management. In order to prevent this scenario, you can deploy a configuration profile from GoTo Resolve MDM which denies the factory reset from the device users.
Please note that this management method requires you to factory reset the devices during enrollment.
Learn to manage individual devices using the Fully managed device mode:
Enroll an Android device in fully managed device mode using the QR code
Learn how to automate the enrollment and configuration of devices for larger device deployments:
Samsung Knox Mobile Enrollment
Fully managed with work profile (a.k.a. Android COPE) is the best option for managing devices that are owned by your organization and used for both work and private use. This mode gives companies and device users all the benefits of the work profile with an added layer of security. IT can enforce a wide range of company policies on the entire device, while device users can rest assured that their data, like installed applications, stay private.
In addition to having full control over the work profile, the Fully managed with work profile mode gives companies access to the majority of security features provided in the Fully managed mode.
From Android client 2.10.0, the Fully managed with work profile devices support the Zero touch and Knox Mobile Enrollment (KME) enrollment options.
Learn more how to manage company-owned devices with a work profile.
Supported features by management method
| Feature / Management method | Work profile | Fully managed device | Fully managed with work profile device |
| Block users' access to consumer Play Store | - | Yes | - |
| Control which apps are available to users in managed Google Play store | Yes | Yes | Yes |
| Configure managed applications remotely | Yes | Yes | Yes |
| Configure always on VPN remotely | Yes | Yes | Yes |
| Configure device encryption remotely | - | Yes | - |
| Configure passcode requirements | Yes | Yes | Yes |
| Configure Wi-Fi settings | Yes | Yes | Yes |
| Deny screen captures | Yes | Yes | Yes |
| Deny the use of a camera | Yes | Yes | - |
| Deny Ultra-wideband communication | - | Yes | - |
| Deploy apps silently | Yes | Yes | Yes |
| Deploy contact information | Yes | Yes | Yes |
| Deploy certificates to the devices | Yes | Yes | Yes |
| Deploy files to the devices | Yes | Yes | Yes |
| Deploy wallpaper | - | Yes | - |
| Lock devices in specified app(s) with kiosk mode | - | Yes | - |
| Perform remote wipe for the profile/entire device | Yes | Yes | Yes |
| Prevent data roaming | - | Yes | - |
| Prevent file transfer over USB | - | Yes | - |
| Prevent the use of text messaging (SMS) | - | Yes | - |
| Prevent users from performing a factory reset | - | Yes | - |
| Prevent users from mounting external media to the device | - | Yes | - |
| Prevent Wi-Fi, Bluetooth or tethering configuration | - | Yes | - |
| Set up devices automatically using Android Zero-touch | - | Yes | Yes |
| Supports Samsung Knox Mobile Enrollment | - | Yes | Yes |
Important information
Some management features can be enabled by configuring a free managed Google Play Enterprise account for your organization.
GoTo Resolve MDM does not support any prerelease or beta versions of Android.
There can be variance between device manufacturers and Android versions in what management features are supported for managing an Android device. The rule of thumb is that the latest Android versions support the widest possibilities for remote device management. If you haven't yet purchased devices or if you are not sure whether your devices support Android Enterprise, you can check the list of Android Enterprise Recommended devices validated by Google.